Infinity Platform Terms of Use

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Welcome to the Infinity platform (Infinity), a client management platform provided by Hilbert Investment Solutions (Hilbert). By accessing and using Infinity, you agree to comply with the following terms and conditions. Please read them carefully.

Acceptance of Terms

By accessing and using Infinity, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using the platform.

Platform Services

Infinity is designed to facilitate the management of client accounts, investments, and related services offered by Hilbert. The platform provides tools for monitoring, analysis, and decision-making support; however, it does not constitute direct investment advice.

Eligibility

To use Infinity, you must be:

  • At least 18 years old,
  • Legally capable of entering into a binding contract, and
  • An authorised client or representative of Hilbert Investment Solutions.

User Responsibilities

You agree to:

  • Use Infinity solely for lawful purposes and in accordance with these Terms and Conditions,
  • Provide accurate and complete information during registration and maintain the accuracy of such information,
  • Keep your login credentials confidential and secure, and
  • Notify Hilbert immediately if you suspect any unauthorised access to your account.

Disclaimer

While we make every effort to ensure that information on Infinity is accurate, we cannot guarantee its accuracy, completeness, or timeliness. Content on Infinity is not intended to constitute financial, legal, tax, or investment advice. We recommend consulting a qualified professional adviser before making any financial decisions.

Financial and Market Data

Financial and market data on Infinity, including securities prices, are sourced from third-party providers. These data providers comply with standards in line with UK Financial Conduct Authority (FCA) regulations, ensuring reliability for our clients. Your access to this data is subject to the following conditions:

  • The data is provided for personal use only and should not be shared with others, except with your financial adviser, pension provider, solicitor, or accountant.
  • Third-party data providers bear no liability for any inaccuracies, errors, or interruptions in the data, and data is provided "as is" without warranties.

This disclaimer does not exclude or limit Hilbert's liability under the Financial Services and Markets Act 2000, FCA regulations, or in cases involving fraud, gross negligence, or other legal obligations that cannot be excluded by law.

Investment Risks

Please be aware that the value and income from securities and investments may fluctuate, and investors may not recover their initial investment. Past performance does not guarantee future results.

Account Termination

Hilbert reserves the right to suspend or terminate your access to Infinity at its discretion, particularly if there is suspicion of fraud, unauthorised use, or violation of these Terms and Conditions.

Data Protection and Privacy

Your personal data is managed in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (GDPR). While we employ strict security measures to safeguard your information, absolute security cannot be guaranteed. By using Infinity, you consent to the collection, processing, and use of your data as described in our Privacy Policy.

Limitation of Liability

Hilbert shall not be liable for:

  • Losses arising from user decisions based on information provided through Infinity,
  • Technical issues, delays, or interruptions in service, or
  • Any indirect, consequential, or incidental damages from the use or inability to use Infinity.

These limitations do not apply in cases of gross negligence, wilful misconduct, or any liabilities that cannot be excluded under applicable FCA regulations and laws.

Client Treatment and Fairness

Hilbert is committed to treating clients fairly, consistent with FCA Principle 6. We strive to act in the best interest of our clients, ensuring transparency and fair treatment in all interactions.

Intellectual Property

All content on Infinity, including but not limited to logos, designs, and software, is protected by intellectual property laws. You may not reproduce, modify, or distribute any materials without the express written consent of Hilbert.

Amendments to Terms

Hilbert may update these Terms and Conditions as necessary. Users will be notified of any substantial changes via email or through the platform. Continued use of Infinity following any updates indicates acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be resolved in the courts of England and Wales.

Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at: